Privacy Policy

Plannova (“we,” “our,” or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, store, and protect your data when you access or use our website, platform, or services (“Services”).

1. Information We Collect

We may collect information when you:

• Create an account
• Subscribe to a plan
• Use platform tools
• Interact with AI features
• Contact support
• Engage with emails or marketing

This may include:

• Name
• Email address
• Billing details (processed securely by third‑party payment providers)
• User inputs submitted through tools, forms, or assessments
• Usage data such as device type, browser, IP address, and interaction logs

We do not collect sensitive personal information unless voluntarily provided.

2. AI Processing

Some platform tools process user inputs using automated systems or artificial intelligence.

AI responses may contain inaccuracies and are provided for informational purposes only. User inputs may be temporarily processed to generate outputs but are not used to train external AI systems.

3. How Information Is Used

We use collected information to:

• Operate and maintain the platform
• Process subscriptions and payments
• Improve product features and user experience
• Provide customer support
• Analyze usage patterns and performance
• Send service-related notifications
• Prevent fraud or misuse

We do not sell personal information.

4. Legal Basis for Processing

Depending on your location, we may process data under:

• Contractual necessity (providing Services)
• Legitimate business interests
• User consent
• Legal obligations

5. Affiliate Links

Some links may be affiliate links. We may earn commissions at no additional cost to users.

6. Cookies

We may use cookies and similar technologies to maintain sessions, remember preferences, and analyze product usage.

Users may disable cookies in their browser settings, but some features may not function properly.

7. Third-Party Services

We may share limited data with trusted third parties such as:

• Payment processors
• Email service providers
• Hosting and cloud infrastructure
• Analytics providers
• Customer support tools

These providers are authorized to use your information only as necessary to deliver their services.

8. Data Retention

We retain data only as long as necessary to operate the Services, comply with legal obligations, or resolve disputes.

9. Privacy Rights

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data
• Export of your data
• Restriction of certain processing

Requests may be submitted to support@plannova.io. We may require verification of identity before fulfilling requests.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect user information. However, no system is completely secure, and we cannot guarantee absolute protection.

11. Children's Privacy

The platform is not intended for individuals under 18. We do not knowingly collect data from minors.

12. International Data Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions with different data protection laws.

13. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Services after updates constitutes acceptance of the revised policy.

14. Contact

For questions or privacy-related requests, contact us at:
support@plannova.io